Warranty Policy
Our Warranty Policy covers manufacturing and technical defects on your furniture and mattresses, giving you peace of mind after delivery. Returns and refunds are covered separately on the Returns & Refund Policy page.
Covered for Furniture
Warranty covers all technical damages, including wood breaks, cracking, shaking of the bed, breaking of fixing instruments, and wood damage due to natural reasons like rain, insects, bugs, or natural wear.
We will repair or replace the item, subject to inspection and evaluation of the damage.
Covered for Mattress
Warranty covers all technical damages, including sagging, spring issues, and bending of the mattress.
We will repair or replace the mattress, subject to inspection and evaluation of the damage.
Not Covered for Mattress
Fabric and intentional damages are not covered under warranty, such as damage occurring during moving or mishandling.
Fabric change charges will apply if replacement or repair is authorized.
Not Covered for Furniture
Fabric and intentional damages are not covered under warranty, such as damage occurring during moving or mishandling.
Fabric change charges will apply if replacement or repair is authorized.
Procedure for Warranty Claims
Contact our customer service team at orders@bedandmattresshome.com or +971 55 789 2859 to initiate a warranty claim.
Provide proof of purchase and details of the issue.
Our team will guide you through the process of evaluation and repair/replacement.
Note
Warranty claims are subject to inspection and evaluation by our team to determine eligibility.
Need help?
For any further inquiries or assistance, please contact us at orders@bedandmattresshome.com or +971 55 789 2859.