Frequently Asked Questions (FAQs)

After placing the order you will receive a text from our team regarding the order. If a text is not received you will receive an email.

We offer shipping services for both local and non-local customers. For local customers, we provide doorstep delivery with our own delivery team. For non-local deliveries, additional charges will apply.

Delivery is within 4 to 7 days for Dubai, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain, Abu Dhabi and Al Ain. The day you order isn't counted — counting starts the next day — and we don't deliver on Fridays. You choose your exact delivery date at checkout.

Several payment options are available: Cash on Delivery, online Credit/Debit card payments by Ziina or Nomod, and Split Payments by Tabby and Tamara.

To ensure priority on your order and delivery satisfaction, we advise you to prepay your order.

These types of mishaps usually don’t happen. But in case this happens, our technical team is always available to handle it.

Paying on our website is 100% secure as we use Ziina, Nomod, Tamara & Tabby, regulated by the Central Bank. So there is no compromise on security.

After receiving the delivery, you can return the product by logging into our website and requesting a refund. Our team will get back to you as soon as possible and do what’s necessary. Or you can text our team on WhatsApp and mention your Order ID.

There is a 50% restocking fee on returns or refunds. For more, refer to our Returns & Refund Policy.