Returns & Refund Policy

You have 14 days from the date of delivery to request a return for a refund or exchange.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

Return shipping is free for all eligible returns; only the 50% restocking fee is deducted from the refund.

A 50% restocking fee applies to returned items, deducted from the refund amount.

Refunds will be processed within 5 days of receiving the returned item if payment was made in cash; otherwise 15 days will be taken if the payment was made online or through a bank account.

A 50% restocking fee applies to returned items, deducted from the refund amount.

If your product arrives damaged or if you receive the wrong product, please inspect it upon delivery.

Notify us immediately to arrange for a replacement at no additional cost.

Manufacturing and technical defects are handled under our separate Warranty Policy — see the Warranty Policy page for what is covered, what is not, and how to make a claim, or contact us at orders@bedandmattresshome.com or +971 55 789 2859.

For any further inquiries or assistance, please contact us at orders@bedandmattresshome.com or +971 55 789 2859.